Domestic & International Shipping
Fast, reliable, and transparent shipping services across India and worldwide.
Order Placed
Day 0
Processing
1-3 days
Dispatch
Day 3-4
In Transit
2-5 days
Delivery
Day 5-7
This policy is effective from June 14, 2025 and applies to all orders placed on our platform.
Comprehensive Shipping Guidelines
At Thorani's House, we understand the excitement of receiving your order. That's why we've partnered with reliable logistics providers to ensure your purchases reach you safely and on time, whether you're across the street or across the globe.
Introduction
We at Thorani's House are committed to delivering your order in a timely and safe manner.
Our shipping policy is designed to be transparent, reliable, and customer-friendly.
Here's everything you need to know about our shipping process.
Shipping Coverage
We ship across all states and union territories in India.
International shipping is available to select countries worldwide.
Shipping charges and delivery times vary by location and are calculated based on destination.
Dispatch Time
Orders are processed and dispatched within 1–3 business days (excluding weekends and holidays).
Orders placed before 2 PM IST on business days are prioritized for same-day processing.
Custom or personalized items may require additional processing time (typically 5-7 business days).
Delivery Timeline
India: 3–7 business days (depending on destination and serviceability)
Metro cities: 3-5 business days
Tier 2 & 3 cities: 5-7 business days
Remote areas: May take additional 2-3 business days
Shipping Charges
Domestic shipping: Free for orders above ₹1,500
Domestic shipping: Flat ₹99 for orders below ₹1,500
International shipping: Based on weight and destination (calculated at checkout)
Express shipping options available at additional cost
Order Tracking
Once your order is dispatched, you'll receive a tracking link via SMS and email.
Track your order in real-time through our website or carrier's app.
Updates include: Order processed → Shipped → Out for delivery → Delivered
For any tracking issues, contact our customer support team.
Shipping Delays
Unforeseen delays due to weather conditions, natural disasters, or transportation strikes.
Customs clearance delays for international shipments.
Holiday seasons and festive periods may extend delivery times.
Rural or remote areas may experience longer transit times.
Address Issues
Please ensure your delivery details are accurate and complete.
We're not liable for delays due to incorrect or incomplete addresses.
Failed delivery attempts may result in additional charges for redelivery.
Undeliverable packages are returned to our warehouse, and a refund will be processed minus shipping charges.
Important Shipping Information
- International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
- We cannot deliver to PO Box addresses. Please provide a complete physical address.
- For high-value orders, we recommend selecting insured shipping options.
- During sale periods and festivals, processing and delivery times may be extended.
Shipping Support
Need help with shipping or tracking? Our logistics team is here to assist you.
Email Support
shipping@thoranishouse.comPhone Support
+91 98765 43210
Shipping inquiries only
Support Hours
Mon-Sat, 9 AM - 6 PM
IST (Indian Standard Time)
Frequently Asked Questions
How long does it take to process my order?
Orders are processed within 1-3 business days. Custom items may take 5-7 business days.
Do you offer express shipping?
Yes, express shipping is available for both domestic and international orders at an additional cost.
Can I change my shipping address after placing an order?
Address changes are only possible before dispatch. Contact us immediately if you need to update your address.
What if my package is lost or damaged?
Contact our support team immediately. We'll work with our logistics partners to resolve the issue.
Do you ship to all countries?
We ship to most countries worldwide. If your country isn't listed at checkout, contact us for special arrangements.
Have more shipping questions? We're here to help!