Cancellation & Refund Policy
Clear guidelines for order cancellations, returns, and refunds to ensure your shopping experience is seamless and satisfactory.
Order Cancellation
Within 24 hours
Return Initiation
Within 30 days
Refund Processing
5-7 business days
Bank Processing
5-10 business days
This policy is effective from June 14, 2025 and applies to all purchases made on our platform.
Comprehensive Policy Guidelines
At Thorani's House, we understand that sometimes you may need to cancel an order or return a product. Our policy is designed to be fair, transparent, and easy to understand while protecting both our customers and our business.
Introduction
A clear and concise cancellation and refund policy is essential for maintaining customer trust and satisfaction.
This policy outlines the procedures and conditions under which customers may cancel their orders and request refunds.
By providing transparent guidelines, we ensure a seamless shopping experience for all our valued customers.
Order Cancellation
Cancellation of an order typically allows customers to change their minds before the product is shipped.
You may cancel your order within 24 hours of placing it through your account dashboard or by contacting our customer support.
Once an order has been shipped, the cancellation process may no longer be applicable. In such cases, please refer to our return policy below.
Return Process
If you wish to return an item, please ensure it is in its original condition with all tags and packaging intact.
Returns are accepted within 30 days of delivery for eligible products (excluding personalized or intimate items).
To initiate a return, please contact our customer support team who will provide you with a Return Authorization Number and instructions.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Process
Refunds are processed after the returned item has been received and inspected at our warehouse.
Once inspection is complete, refunds are typically processed within 5-7 business days.
Refunds will be issued to the original payment method used during purchase.
For credit card payments, it may take an additional 5-10 business days for the refund to appear on your statement, depending on your bank's processing time.
Refund Eligibility
Refunds are granted for: Damaged or defective products upon delivery, Incorrect items shipped, Products not matching the description on our website, Dissatisfaction with product quality (subject to inspection).
Refunds are not granted for: Change of mind after 24 hours, Products damaged due to customer misuse, Personalized or custom-made items, Products returned without original packaging and tags, Items returned after 30 days of delivery.
Store Credit Option
As an alternative to cash refunds, we offer store credit for eligible returns.
Store credit can be used for future purchases on our website and does not expire.
This option is automatically available for returns that don't qualify for cash refunds but are still within our return window.
Store credit is issued immediately upon approval of your return and can be viewed in your account dashboard.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
We may request photographic evidence of the damage or defect to process your claim.
Once verified, we will arrange for a replacement or full refund, including any shipping costs incurred.
In some cases, we may ask you to return the damaged item, and we will cover all return shipping costs.
Important Considerations
- All returns must be initiated through our official channels. Returns sent without prior authorization may not be accepted.
- Sale items may have different return conditions. Please check the product page for specific sale item policies.
- International orders may be subject to additional customs duties and taxes which are non-refundable.
- We reserve the right to refuse returns that don't meet our policy requirements or show signs of excessive wear.
Simplified Process Flow
1. Contact Support
Reach out via email or customer portal
2. Get RMA Number
Receive Return Authorization Number
3. Ship Item Back
Package securely with all original items
4. Inspection
Quality check at our warehouse
5. Refund Processed
Amount credited to original payment method
Need Assistance?
Our customer support team is here to help you with any questions regarding cancellations or refunds.
Phone Support
+91 98765 43210
Mon-Sat, 10 AM - 7 PM
Live Chat
Available on website
24/7 automated support
Still have questions? Check our FAQ section or contact us directly.